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Thursday, March 7, 2013

Nike, you are awesome!

Remember when I had the run in the snow/sleet/rain?  Don't remember?  Go here.  Remember how I couldn't get my Garmin to work, then my Nike GPS didn't want to work either?  Well I still couldn't get the Nike watch to work even after countless attempts of doing what they told me online.  So then it basically said that if you can't get it to work, call the Nike help line.  So I did.  On a Sunday afternoon, which is probably the only free day I have (they are open 7 days a week!)

Old watch


This is what it would say even after I deleted all the runs.


I spoke to a really nice lady named Violet.  We went through what I've done, and she basically said that I had everything I was supposed to.  She looked up my account and found out the watch is almost 2 yrs old.  (The hubby bought it for me for my birthday, they were fairly new then)  Then she also informed me that is was no longer under warranty.  (it expires after a year).  I had told her I've always had some issues with it connecting, but this was the first time I couldn't after numerous attempts.  She thought it was strange that I've always had problems.

I was a little upset, but I didn't tell Violet.  I mean, I know my Garmin is dying, and now my backup doesn't work.  With our current job situation, I knew that a new GPS watch would be considered a "luxury" item.  Although the hubby said we'd get me a new one since I run all the time, he didn't consider it "luxury" since it gets used 4-5 days a week.  But still, it's a pricey item.

Violet was super nice, and told me to go get a flashlight.  Apparently those watches had an issue with the USB hookup that's located on the watch.  They were getting small micro-cracks.  She said if that was the issue, I'd simply send it back on Nike's dime, Nike would inspect it, and get a replacement free of charge if that was the issue.

While on the phone, I was crossing my fingers for micro-cracks.  When I first looked, I didn't see any.  Violet said, "Michele, look closely, go to a window, use the flashlight".  And what do you know, I had two!!!  I was super excited to say the least!!  After getting all the info from Violet on how to return it, and all the paperwork, I got off the phone and ran downstairs to tell the hubby.  Needless to say he was pretty happy too!

I guess that since I bought the product when it first came out, they hadn't worked out all the kinks.  I don't think I got a bad watch, it just wasn't perfect yet.  Thanks to Nike to getting me a new watch, and making it right.

Today after only nine days since I shipped it, my new one came in.  I didn't get the chose the color, but that didn't really matter, I mean I got a new watch at no cost to me.

Yay!  I even got a new foot pod!

Not today, but soon, real soon!


Today was a good day!

So thank you Nike!  I appreciate it!

Have you ever had an issue with gear?  Did you call and try to get it resolved?

I have to admit, I usually don't.  Which is horrible I guess.  I'm glad I went with my gut though and called, if not I'd have a watch that didn't work not because of anything I did!

6 comments:

  1. That's so awesome! Good customer support is so rare these days.

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    1. I know, right? Rare these days for sure! Wanna know the best part? She was American!!!!

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  2. I love how excited you were to find cracks in your watch haha. Glad you got a new one!

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    1. I was super excited!! I even said, "holy shit, I got TWO!!!"

      The lady at Nike laughed her ass off. I doubt she gets calls like that on a daily basis!

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  3. Wow! This is great! Violet was awesome. Love it when I have fab customer service like that! I thought my Garmin was going bonkers this Sat am. I just had to turn it off and on through the control panel. Phew. I thought of you when it wouldn't work!

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    1. I know my Garmin is on its last leg. I love it though since I use the heart rate feature. I have to use it a couple of times a week to keep myself in check.

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